The Cyberpunk 2077 refund situation is a mess today after developer CD Projekt’s high-profile statement that suggested customers could get their money back.
Yesterday, in its statement apologising for not showing Cyberpunk 2077 on PlayStation 4 and Xbox One before launch, CD Projekt told customers who were not pleased with Cyberpunk 2077 on console and didn’t want to wait for updates: “you can opt to refund your copy.” But it turns out some shops aren’t playing ball – and have not changed their refund policies for the controversial blockbuster.
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— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
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CD Projekt pointed customers to Sony and Microsoft for refunds on digital copies of the game. But how does it actually work? Sony says if you have started to download or stream purchased content, you will not be eligible for a refund unless the content is faulty.
I’ve seen mixed results from customers trying to get a refund out of Sony. While there are reports of success, one customer contacted Eurogamer last night to say they had been through live chat and, after being refused a refund there, spoke to a PlayStation customer service rep on the phone and was still refused a refund.